Tatro® Just Play Brand Promise

When you buy Tatro® products you know your only worry is getting the kids to stop playing. Each product comes with our Tatro® Just Play Promise which is our commitment to provide you with the best products and services that inspire unlimited creative and imaginative play. Nothing should get in the way of your playtime.

The Tatro® Just Play Brand Promise offers you a guarantee that every product you purchase is built with Happiness, Care, Planet, Love, and Safety in mind.

Happiness

Nothing should stand in the way of you and your playtime! We stand behind our product 100%. If you are not completely happy with your purchase please let us know and we will do everything we can to make it right. Contact us at hello@tatrotoy.com.

We’re committed to producing high quality hand-built magnetic toys. We always ask ourselves “how can we do better?”. If you would like to share any feedback with us we would love to hear from you. Really, we welcome all feedback. We keep track of all suggestions for product development and revisit them often to keep parents like you in mind.

We truly mean it! That’s why we offer a few ways to provide feedback.

– Email us at hello@tatrotoy.com
– Visit us at http://www.tatrotoy.com and chat with us on Facebook messenger.
– Text us at 225-800-2909

Business hours are Monday – Friday 10am – 5pm EST. All federal holidays observed.

Care

Tatro®: Hand-Built Magnetic Toys are made in small batches, which makes each product unique and special, just for you. Each piece produced may have unique and slight variations including cuts, color, and fit.

Is your child a rockstar in a tiny room? We offer free repairs for the life of your toy. We can replace or fix minor damages. We offer free drop off and pick up in Baton Rouge, Louisiana. If you are outside of Baton Rouge just pay a $15 mailing fee.

Planet

Let us do the work to help eliminate waste! Send your product back to us and we’ll do the hard work to make sure it doesn’t end up in a landfill. Contact us at hello@tatrotoy.com to ship your toy back…for free!

Love

Our mission is bigger than a toy company. A portion of all proceeds are donated to organizations which help spark creativity in kids.

Safety

Tatro® brand products contain small parts and best suited for kids aged 3 to 103. When it comes to the Tatro® Playset and its accessories, we have an advantage. We produce plastic parts using the latest in 3D printing. This means that our rare earth magnets are fully enclosed inside each piece. Yes, really! They are placed inside each piece halfway through the print and enclosed for ultimate safety. Enclosing the magnet in a full piece of plastic gives us a safety advantage over other toys that use glue or other elements to bind two separate plastic parts together, which can sometimes come apart exposing the magnet. Safety documentation is kept on file and can be accessed by emailing hello@tatrotoy.com.

Illustrated magnets are made out of a natural ferrite material.

The Tatro® Playset and Tatro® GO! Travel Playset both use magnetic receptive material which is adhered to the surface of the soft-touch foam.

Tatro® Magnetic Dough is made of out of typical baking ingredients with added magnetic attractors to hold the the ferrite magnets.

 

For more information, please visit our FAQs section.